Home / Privacy Policy

Privacy Policy

Last updated: 8 July 2026

Last updated: 8 July 2026

This Privacy Policy explains how OnSet collects, uses, stores, shares, and protects personal information when you visit our website, use our platform, book a call, purchase our services, contact us, or interact with our tools.

1. Who We Are

OnSet provides automation tools for lead handling, appointment setting, follow-up, outreach, qualification, and booking workflows.

Legal entity name: OnSet Digital Trading name: OnSet Digital Contact email: management@onsetdigital.co.uk

For the purposes of this Privacy Policy, “OnSet”, “we”, “us”, and “our” means the business operating the OnSet website and services.

2. Personal Information We Collect

We may collect the following types of personal information.

Information you provide to us

This may include:

  1. name;
  2. email address;
  3. phone number;
  4. business name;
  5. job title;
  6. billing details;
  7. account login details;
  8. information you submit through forms, calls, messages, surveys, onboarding, support requests, or booking pages;
  9. offer details, business information, sales process information, and campaign information;
  10. any other information you choose to provide.

Information collected through the Service

When you use OnSet, we may process:

  1. lead information;
  2. prospect names and contact details;
  3. messages and replies;
  4. appointment and calendar information;
  5. CRM data;
  6. campaign activity;
  7. workflow history;
  8. automation settings;
  9. analytics, performance data, and usage logs;
  10. content uploaded or generated through the Service.

Information collected automatically

When you visit our website or use the Service, we may collect:

  1. IP address;
  2. device type;
  3. browser type;
  4. operating system;
  5. pages viewed;
  6. referring pages;
  7. date and time of visits;
  8. approximate location;
  9. cookie identifiers;
  10. usage and diagnostic data.

Payment information

Payments may be processed by third-party payment providers. We may receive limited payment information such as payment status, billing details, transaction ID, and subscription status. We do not store full card numbers unless expressly stated.

3. How We Use Personal Information

We may use personal information to:

  1. provide, operate, and improve the Service;
  2. create and manage accounts;
  3. automate workflows, lead handling, appointment setting, follow-up, and booking processes;
  4. process payments and subscriptions;
  5. provide onboarding, customer support, and technical assistance;
  6. personalise the Service;
  7. monitor performance, security, and reliability;
  8. troubleshoot bugs and technical issues;
  9. communicate with you about your account, purchases, updates, and support requests;
  10. send marketing communications where permitted by law;
  11. analyse usage and improve our website, platform, offers, and services;
  12. prevent fraud, misuse, spam, abuse, and security threats;
  13. comply with legal obligations;
  14. enforce our Terms and protect our legal rights.

4. Lawful Bases for Processing

Where data protection law requires a lawful basis, we may rely on:

  1. Contract — to provide the Service, manage your account, process payments, and deliver what you purchased.
  2. Legitimate interests — to improve the Service, secure our systems, respond to enquiries, prevent fraud, analyse business performance, and market our services to business contacts where permitted.
  3. Consent — for certain cookies, marketing communications, or other activities where consent is required.
  4. Legal obligation — to comply with tax, accounting, legal, regulatory, and compliance duties.
  5. Vital interests or public task — only where legally applicable and necessary.

5. Customer Data and Lead Data

If you are an OnSet customer, you may upload or connect data about your leads, prospects, customers, team members, or business contacts.

You are responsible for making sure you have the right to collect, use, upload, share, and contact those people through the Service.

Depending on the situation, OnSet may act as a data processor for customer-controlled data and as a data controller for our own business data, account data, billing data, website data, and service improvement data.

A separate Data Processing Agreement may apply if required.

6. Automated Processing and AI

The Service may use automation, artificial intelligence, machine learning, or rule-based workflows to help with lead handling, message generation, qualification, follow-up, appointment setting, and analytics.

Automated tools may process personal information to generate messages, classify leads, route conversations, recommend follow-ups, or support booking workflows.

Customers are responsible for reviewing automated outputs and making sure their use of the Service complies with applicable laws.

We do not intend the Service to make solely automated decisions that produce legal or similarly significant effects on individuals unless this is expressly agreed, lawful, and subject to appropriate safeguards.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  1. operate the website and Service;
  2. remember preferences;
  3. keep accounts secure;
  4. understand website traffic;
  5. measure marketing performance;
  6. improve user experience;
  7. support advertising or retargeting, where used.

Some cookies are necessary for the website or Service to work. Other cookies, such as analytics, advertising, or tracking cookies, may require your consent depending on your location.

You can manage cookies through your browser settings and, where available, our cookie banner or preference tool.

8. Marketing Communications

We may send you marketing communications about OnSet where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link or contacting us at management@onsetdigital.co.uk.

Even if you unsubscribe from marketing, we may still send service-related messages, such as account, billing, legal, security, or support messages.

If you use OnSet to send marketing or outreach messages, you are responsible for ensuring that your campaigns comply with applicable marketing, consent, unsubscribe, and anti-spam laws.

9. Sharing Personal Information

We may share personal information with:

  1. hosting providers;
  2. cloud infrastructure providers;
  3. payment processors;
  4. CRM and email providers;
  5. calendar and booking tools;
  6. analytics providers;
  7. AI, automation, or software providers;
  8. customer support tools;
  9. professional advisers, such as lawyers, accountants, and auditors;
  10. regulators, authorities, courts, or law enforcement where required;
  11. business buyers, investors, or successors if we sell, merge, restructure, or transfer part of our business.

We do not sell personal information in the ordinary sense of exchanging it for money.

10. International Transfers

We may transfer, store, or process personal information in countries outside your country of residence.

Where required, we will use appropriate safeguards for international transfers, such as contractual protections or other legally recognised transfer mechanisms.

11. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type of data, the reason we collected it, legal requirements, customer account status, security needs, dispute resolution, and business records.

When personal information is no longer needed, we will delete, anonymise, or securely retain it where legally required.

12. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No system is perfectly secure. You are responsible for using strong passwords, protecting your account, limiting access to authorised users, and keeping your integrations secure.

13. Your Rights

Depending on where you live, you may have rights over your personal information, including the right to:

  1. access your personal information;
  2. correct inaccurate information;
  3. request deletion;
  4. object to certain processing;
  5. restrict certain processing;
  6. request data portability;
  7. withdraw consent where processing is based on consent;
  8. complain to a data protection authority.

To exercise your rights, contact us at management@onsetdigital.co.uk.

We may need to verify your identity before responding.

14. UK and EU Users

If you are in the UK or European Economic Area, you may have rights under applicable data protection laws.

You can contact us at management@onsetdigital.co.uk.

If you are in the UK, you also have the right to complain to the Information Commissioner’s Office. We would appreciate the chance to deal with your concern first, but you are not required to contact us before complaining.

15. Children

The Service is not intended for children under 18.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

Our website or Service may link to third-party websites, apps, integrations, or services.

We are not responsible for the privacy practices, content, security, or policies of third parties.

You should review their privacy policies before using them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a new “Last updated” date.

If changes are material, we may take additional steps to notify you where required by law.

18. Contact Us

Questions about this Privacy Policy or our handling of personal information can be sent to:

OnSet Email: management@onsetdigital.co.uk